PRIVACY POLICY
Effective date: November 24th, 2025
This Privacy Policy explains how Artmatter (“Artmatter”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects personal data when you access or use the Artmatter platform.
Artmatter operates in accordance with applicable Indonesian data protection laws, including Law No. 27 of 2022 on Personal Data Protection (UU PDP), and other relevant regulations.
1. Scope of This Policy
This Policy applies to:
- Artists, buyers, and visitors using the Artmatter website and services
- All personal data collected through accounts, transactions, communications, and platform usage
2. Personal Data We Collect
2.1 Account & Identity Information
- Full name or display name
- Email address
- Phone number
- Password (stored in encrypted or hashed form)
- Artist profile information and portfolio content
2.2 Transaction & Financial Data
- Order history and purchase details
- Commission balances and payout history
- Payout method details (e.g., bank account information or PayPal email)
- Refunds, chargebacks, and dispute records
2.3 Technical & Usage Data
- IP address
- Device type, browser type, and operating system
- Log data, timestamps, and access records
- Cookies and similar tracking technologies
2.4 Share & Earn Tracking Data
- Referral identifiers or links generated for Artists
- Attribution data indicating whether a sale originated from an Artist’s audience
- Anti-fraud and abuse detection signals
2.5 Communications
- Support requests and correspondence
- Verification messages and transactional notifications
- Policy, security, and service-related communications
3. How We Use Personal Data
- To create, manage, and secure user accounts
- To process orders, commissions, and payouts
- To verify identity and prevent fraud or abuse
- To operate Share & Earn attribution and analytics
- To provide customer support and resolve disputes
- To comply with legal, regulatory, and tax obligations
- To improve platform performance, usability, and security
4. Legal Basis for Processing
Artmatter processes personal data based on one or more of the following legal grounds:
- Performance of a contract (providing platform services)
- Compliance with legal obligations
- Legitimate business interests (fraud prevention, platform security, analytics)
- User consent (where required)
5. Data Sharing & Disclosure
Artmatter does not sell personal data.
We may share personal data only with:
- Payment processors and financial institutions for transaction processing
- Logistics and manufacturing partners for order fulfillment
- Service providers supporting hosting, analytics, security, or communications
- Authorities or regulators where required by law
All third parties are required to protect personal data and use it only for authorized purposes.
6. International Data Transfers
Some service providers (e.g., payment processors, cloud infrastructure, analytics tools) may be located outside Indonesia.
Where international data transfers occur, Artmatter takes reasonable steps to ensure appropriate safeguards are in place to protect personal data.
7. Data Retention
- Account data is retained while the account remains active
- Transaction and payout records are retained as required by law
- Inactive accounts may be anonymized or deleted after a reasonable period
- Data related to disputes, fraud, or legal claims may be retained longer
8. Cookies & Tracking Technologies
Artmatter uses cookies and similar technologies to:
- Maintain login sessions
- Improve website functionality
- Analyze traffic and performance
- Support Share & Earn attribution
Users may manage cookie preferences through browser settings, but some features may not function properly if cookies are disabled.
9. Data Security
Artmatter implements reasonable administrative, technical, and organizational measures to protect personal data, including:
- Encryption and secure storage
- Access controls and authentication mechanisms
- Monitoring and logging for suspicious activity
No system is completely secure, and Artmatter cannot guarantee absolute security.
10. User Rights
Subject to applicable law, users may have the right to:
- Access their personal data
- Correct or update inaccurate data
- Request deletion of personal data
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing activities
Requests may be submitted through official Artmatter communication channels and may require identity verification.
11. Children’s Privacy
Artmatter is not intended for use by children under the age of 18.
We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted promptly.
12. Policy Updates
Artmatter may update this Privacy Policy from time to time.
Material changes will be communicated through the platform or via email. Continued use of the services constitutes acceptance of the updated Policy.
13. Contact
For privacy-related questions, requests, or complaints, please contact:
Artmatter
Email: [email protected]